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10/100 Term for Ethernet network capable of sending data at 10 megabits or 100 megabits.
10bT Pronounced "10 base T". The RJ-45 connector used on an Ethernet network; capable of transmitting data at 10 megabits per second
(Euro paper sizes A,B)
European (Japanese, etc.) use letter designations (in millimeters) for specific paper sizes. These are different than the US designations (Letter, Legal, Ledger)
Automatic Document Feeder (Duplexing or Recirculating) Feeder - used for automatically feeding multiple pages
aggregation The process of bringing together and combining data from other sources and systems
analog The process of copying by reflecting light onto a photoconductive material or drum. Analog units lack the features and have poorer image quality than a digital device
audit trail A record of users, changes, and dates of a document in hardcopy or softcopy
bins  Old-style analog copiers used multiple exit trays to collate (or separate) the output
bond  A standard type of copy or print paper
booklet The process of imposing or arranging the pages on duplexed documents so they appear in the correct order when folded in half
A general class of colour printing with lower requirements around colour accuracy. Business colour usually refers to things like PowerPoint presentations - where colour is being used and doesn't have to exactly match a specific printed or Pantone colour (or the need for halftone reproduction)
buy-out  The amount owed at the end of a lease in order to own the equipment outright
bypass tray An input paper source on a copier, fax or printer used for feeding specialty paper into a copier. The bypass tray is usually characterized by lower volume, occasionally used, with the ability to feed heavier stocks
(see stand)
Most non-desktop copiers require a specific stand – on some models, this stand may be substituted for an additional set of paper drawers or cassettes
card reader  usually a credit card style reading device for controlling access to a print device
cassette (see drawer) The holding area for the paper in either a print device or MFP
categorization The organizing of documents, images, web pages and other content into logical groups
CD-ROM An acronym for compact disc read only memory
CMYK  Cyan, Magenta, Yellow and Black; the process of generating a colour image by absorbing light and reflecting - a complimentary process to RGB colour generation. CMYK is the process for all commercial printing and most colour copiers. CMYK images are characterized as less vibrant than RGB (smaller color gamut)
COLD/ERM An acronym for computer output to laser disk/enterprise report management.  COLD/ERM is a technology that indexes and stores reports, primarily.  Then once stored, these reports can be retrieved, viewed, printed, faxed or distributed via the internet.  This technology is typically uses for internet billing applications
(see sort)
The process of separating sets from each other for easy identification at output
Usually an electrical process of setting the image quality (and colour correctness) to a known standard such as a test sheet
The process of separating an electronic or hardcopy image into 4 base colour components (CMYK) in preparation for printing on a colour press
compression A method for reducing the size of a digital image file
content management
A technology that permits you to manage and track the location of and relationships among stored content
coverage  A term used to describe how much toner is used to create an image. A standard business document is generally thought to contain between 8 and 14% coverage for monochrome usage – colour coverage ranges from 20-80%
CPC(P)  Cost Per Copy (or Page) generally refers to a contract when the equipment, service and finance charges are included a single, per page charge. CPC also refers to service costs
(P)CPM (Pages) Copies Per Minute - the maximum output speed that a print device is capable of delivering - job specifics like stapling or sorting affects the data stream
CRD  Central Reproduction Department. In a larger company, the room with the "big" equipment - CRDs are generally responsible for large print and copy jobs, specialty binding, etc.
data stream A general term that refers to the electronic signal going to a printer. The data stream carries the PDL (page description language) information
A repository of an organization’s data
database Electronic records, stored centrally, available to users for many business applications
densitometer  A device used to measure the colour shade and density from a printed image - used in conjunction with printed test targets and calibration software to set a colour printer to a known value
desktop  A copier, printer or fax that does not require a stand of its own
digital The new "breed" of copiers. Digital copiers scan to a digital image and print on the integrated laser printer to produce the copy – it produces higher quality and features are easier to implement because the tasks are done through software
digital rights management Enables legal distribution and disables illegal distribution of paid content on the web
An electronic signature that authenticates the sender of an electronic message or document
Capturing, storing and retrieving documents regardless of their original formats
document management A software-based system that organizes and manages electronic documents in a virtual environment
domain  A domain can be a single server or multiple servers acting on  a single network
The central computer in the domain responsible for authenticating or verifying a user's logon name and password
dot matrix
A printer that creates characters and graphics by means of a small row of wires on its print head through an inked ribbon, creating small dots on the page that make up the image. Dot matrix printers produce low quality print and have high ribbon costs
DPI  Dots Per Inch. The measure of resolution or the amount of information in a digital file. Also, a printing term used to indicate output quality
drawer (see cassette)  The hpadding:4px 0 4px 10px;olding area for the paper in either a copier or printer
duplex  Information on both sides of the document. Usually refers to output or printing, but can also be used to describe the original documents
duty cycle  A term that refers to the monthly volume that can be expected from a specific model (scanner, copier, printer, fax, etc). Duty Cycle is a figure produced in a test lab environment and is difficult to compare. Service technicians are a valuable resource for determining real-life cycles for equipment
DVD An acronym for digital versatile disc, an optical disc that can be used to store video, audio, data and images. A disc can be read-only, recordable or rewritable
E-Forms/Web Forms Forms that are designed, managed and processed completely and exclusively electronically
EDM  Electronic Document Management; the process of storing and retrieving document scanned images and electronic files, in a centrally controlled and secured location
engine  An "engine" (short for Print-Engine) is the portion of a digital device that is responsible for printing
enterprise  Generally the term enterprise refers to larger, more spread out networks. Companies that look at "Enterprise" solutions are looking at larger, more costly systems; usually to cover multiple servers and a large number of end-users
envelope feeder An attachment that supports feeding envelopes for printing
Ethernet A type of physical network connection - it uses a specific kind of wire, connector and way of communicating on the network. Network digital equipment connected must use Ethernet if this connection is specified
Exchange email An email server that utilizes Microsoft Exchange rather than SMTP or Lotus Notes. Customers who use Exchange email have to use email devices that are compatible
fax  Short for facsimile (a copy). A facsimile device sends a digitized copy of a document through an analog phone line to another fax device or server
file system The electronic or hard copy system where files are named and logically stored
finisher (ing) An add-on accessory for a copier or printer that provides the finishing options; stapling, collating or sorting, folding, hole punching, etc.
firmware  A physical memory chip containing software. The software can be changed by a technician through a process of "burning" or "flashing" new instructions onto the chip. Firmware is used inside copiers to control internal operations and features
first copy output time  The time it takes from pressing the "copy" button to receiving the first page in the exit tray
forms processing A technology that accepts scanned forms and extracts data from them and stores the data in databases
FTP File Transfer Protocol. A protocol or set of instructions for how a file is transferred on a network from point A to point B. If two different computers or pieces of hardware both support FTP, they can share files back and forth
gamut The colour Gamut is a measure of the maximum number of colours available for reproduction - the colour gamut for an RGB image displayed on a colour monitor will be larger than for one printed on a CMYK printer or press
giga (G)  1,000 million or billion. 1G = 1,000M = 1,000,000,000
gigabit ethernet The same RJ-45 connector used for 10bT but on a network capable of transmitting data at 1,000 megabits or 1 gigabit.
graphic colour The upper-end requirements for colour printing and copying - generally refers to customers with needs such as matching specific colors (Pantone), matching previously printed output, etc. – these customers are typically using MAC computers
GUI  Graphical User Interface - the interface to a computer program. Windows is a graphical interface while DOS was a text based interface
hard drive  Most Print Controllers have hard drives - the hard drive is used for spooling (or copying) print jobs from the network very quickly and then storing them until the print engine is ready to print the job
HCR An acronym for handprint character recognition, a character-recognition technology that is designed to convert handwritten or printed characters into ASCII code
high volume  A term referring to printers or copiers - usually in the Segment 5 and above range
ICC Profile  ICC profiles are definition files that allow colour mapping between devices with different colour gamuts. ICC profiles are a controlled way of moving between devices that are not capable of producing the same range of colours
ICR An acronym for intelligent character recognition, a character-recognition technology that includes capabilities to enhance the probability of accurate recognition
imaging  A general term that refers to either putting marks on a page (printing or copying) or scanning (digitizing) a document
imposition  The process of rearranging pages in a "booklet" order – the pages are repositioned in the proper sequence
Indexing / tagging The defining of document or database record attributes to facilitate retrieval
inkjet printer  A print head capable of ejecting tiny bubbles of ink to create dots on a page. The dots form characters and images. Inkjet printers provide good quality but are expensive to operate because of the cost of the ink cartridges
(see post process inserter) 
An add-on accessory for a copier or printer that provides the ability to insert a document after the fuser. Since the fuser is hot and tends to pull off toner from previously printed documents, interposers are used to insert these types of documents into a finished set without sending them through the copier or printer
ISIS (see TWAIN) An ISIS driver is software that allows an application program to communicate with a scanner. If a program is ISIS compatible then you must use an ISIS compatible scanner with that software. Most MFPs that can scan DO NOT have ISIS drivers.
jog (jogger) The process of offset (physically shifting) stacking a copied (or printed) set in order to separate it from the other sets
laser printer A type of printer that utilized a laser beam to actually draw the printed image onto a photoconductive material. The material then comes in contact with toner, which sticks to the image drawn by the laser. Finally, the tone image is transferred to paper
LCT (see Paper Deck) Large Capacity Tray. An add-on accessory for a copier or printer that allows for large amounts of paper to be loaded – typically in the range of 3,000 to 5,000 sheets
LDAP  Light Directory Access Protocol - maintaining address book information for email addresses in a central server and pulling that information into the print device
leasing A form of financing where title of the equipment remains with the leasing company – tax advantages and upgrade options are facilitated through this type of arrangement
Ledger 11 x 17 paper size
Legal 8 1/2 x 14 paper size
Letter 8 1/2 x 11 paper size
low volume A term referring to printers or copiers - usually in the Segment 2 and below range
magnetic optical The recording of data using a combination of magnetic and optical technology.  Data is erasable and/or rewritable
magnetic storage Hard discs, tape, floppies, or any storage that depends on magnetism
mailbox A virtual location on MFPs for storing documents - on the HD of the print controller
MEAP Multifunctional Embedded Application Platform. A Canon technology used for running programs on the copier controller
MFP Multifunctional Printer - the term used to describe a digital copier that can be used as a network printer, scanner, fax or file server
microfilm Can be an aperture card, microfiche, microfilm jacket or 16mm roll.  Microfilm is a fine-grain, high-resolution film used to record originals at a very much-reduced size
mid volume A term referring to printers or copiers - usually in the Segment 3 - 4 range
multi-PDL A print controller (or RIP) capable of interpreting more than one PDL (page description language). Most copier multi-PDLs include PCL and Postscript
NAS An acronym for network-attached storage, hard disk storage directly connected to the network for information access
network A group of 2 or more computers connected by a network cable for the purpose of sharing files, programs or devices
network drop  A  term used to describe the physical location at a site that a computer or printer can use to connect to a network via a cable
NIB Network Interface Board - same as a NIC
NIC Network Interface Card. A piece of hardware that connects a device (copier, printer, computer) to the actual network cable
OCR An acronym for optical character recognition, where characters can be recognized and converted into process data
OMR An acronym for optical mark recognition, by which the presence or absence of marks is recognized in defined areas for processing.  OMR is used to tabulate the results of tests, surveys, questionnaires and similar applications
optical disc A medium that used optical impulses to store and retrieve data. Primarily WORM, write once; read many.  When you store data on an optical disk, it’s unalterable but you can read it many times
parallel  A type of printer (or data) cable that transfers data 8 bits at a time – this connection is a direct cable and not a network connection
PCL  Page Control Language - developed by HP for Windows printing, used primarily for office documents.
PDF Portable Document Format – ADOBE’s proprietary document file format - PDF is a standard for document sharing because of the availability of the free viewer.
PKI An acronym for public key infrastructure. PKI permits the secure exchange of content via the use of a cryptographic key that is obtained from a recognized and trusted entity
platen The glass on the top of a copier where a document is placed for copying
POP/ POP3 A protocol used for receiving email across the internet
post process inserter see Interposer
Postscript A PDL (page description language) developed by Adobe Systems – MAC computers print using Postscript – it’s generally characterized as being a more detailed, higher quality language than PCL used for high end colour printing
print controller
(see RIP)
The print controller refers to the RIP (raster image processor) and the NIC (network interface card). The Print Controller is responsible for enabling a copier to print
pull scan
(see push scan)
The process of scanning by using a host application such as Adobe Acrobat or Photoshop. The image is "pulled" into the software application at the workstation or PC
push scan
(see pull scan)
The process of scanning to file (or to email) from an MFP - it is completed from the device and therefore "pushed" out to a network folder or email address
RAID An acronym for redundant array of independent disks. RAID is the storing of the same data on multiple hard disks for better performance and protection of the data for disaster recovery
ream A package of paper that is 500 sheets. (10 reams=1 case of paper)
repositories Repositories are part of a document management system, designed to manage check-in/out, version control and look-up
resolution The amount of information in a digital file or scanned image -usually expressed in DPI (dots per inch) or LPI (lines per inch)
RGB Red, Green, Blue; the process of generating colour by projecting light rather than absorbing it (CMYK). RGB combines the projected light from the primary colours to produce a colour image - this method is used by a computer monitor to generate colour. RGB images are characterized as brighter and more vibrant (wider color gamut) than CMYK images
RIP Raster Image Processor. A device responsible for taking the output of the print driver and turning it into raster (dot) information so that the laser can draw the image to be printed - used interchangeably with the term Print Controller
RJ-11 Either a 2 or 4 pin phone line connector
RJ-45 An 8 pin, phone-style connector used on Ethernet networks
saddle stitch The process of stapling a document on the fold for booklet printing
SAN An acronym for storage area network, a high-speed network that connects computer systems and storage devices
scan to email The process of utilizing a copier as a scanner and sending the imaged document to an email address
scan to file The process of sending the imaged document to network or desktop file
scanner A device used for digitizing hardcopy documents
scanning Refers to the process of converting hard copy documents into electronic files
segment 1 Copiers or MFPs with speeds from 11 to 20 pages per minute
segment 2 Copiers or MFPs with speeds from 21 to 30 pages per minute