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Easy Troubleshooting |
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Is your equipment acting up? Here are some troubleshooting tips for your convenience that could address
a minor issue. Check out these tips to get your equipment up and running faster. |
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Paper jam in the duplexing tray
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Check for paper caught under large paper tray
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Check for excessive paper curl (paper may be moist - a common summer problem due to humidity) - try fresh paper
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Make sure when the paper is loaded in the paper cassettes that the natural curl (or edges of the paper) are pointing up
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Paper is jamming in the fuser (or exit)
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Check for paper, paper shards or other obstructions in paper path.
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Paper is jamming in the finisher
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Open sorter and look for paper
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Look into end of finisher bins for paper
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The jam can't be located
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Reset copier by turning off, waiting a full minute, then turn back on
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Paper jams in the cassette
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Make sure paper is loaded correctly and not overfilled
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Check that the paper size wheel (indicator) is set correctly for the paper loaded
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Check to see if side guides in the cassette are too tight and make sure that the guides are set against the edge of the paper
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Paper jams in my document feeder
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Check for foreign objects (staples, paper clips, post-it-notes) in feeder entrance and exit
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Card stock or lightweight originals cannot be used in document feeders
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Paper jams in the manual feeder
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Check that the manual feeder is set to the correct paper size and paper type and corresponds with the designated size on the control panel
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Check your model’s maximum allowable paper weight
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Black lines and dots are appearing on my copies
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Check the glass to make sure that it is clear of any whiteout of other material
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Clean the scan glass (narrow strip of glass on the far left) next to the large piece of glass
If you still need our help, give us a call to schedule a technician. |
